Patient Resources

Juneau Urgent and Family Care was established in 1993 to provide visitors and residents of Juneau, Alaska and the surrounding area walk-in medical care when sick or injured, as well as comprehensive primary care services. Our dedicated providers are proud to bring affordable and accessible urgent care and family care to southeast Alaska. We offer excellent healthcare services that are fast, convenient, and affordable, to promote and maintain good health for patients of all ages.

Primary & Urgent Care in Juneau, Alaska

As the only urgent care center in the area, we are experienced in all kinds of illnesses and injuries that can happen in Juneau. If you are a visitor to our beautiful state, we will provide prompt treatment so that you can get back to enjoying your vacation.

Residents can take advantage of all the benefits of having a local primary care physician, where we emphasize preventive care through regular physicals, well-care for men and women, and regular management of chronic disease.

In addition to our comprehensive family care for residents, we provide occupational medicine services including treatment for work injuries, drug screening, and more. Our experienced providers take pride in offering quality medical care in a warm and caring environment.

Thank you for selecting Juneau Urgent and Family Care of Juneau, Alaska for your primary or urgent care. To schedule a primary care visit, please call us at (907) 790-4111. For urgent care services you may walk in – no appointment necessary.

Downloadable Patient Forms

Registration/HIPAA Form
Release of Information (ROI)
EPS COVID Authorization
EPS Authorization

The Release of Information (ROI) form is required to obtain your medical records. Your completed form may be turned in at the front desk, faxed to (907) 790-3111, or emailed to reception@juneauurgentcare.com. Fees: Please be aware that fees may apply to records requests of over 10 pages. No fee applies when requesting to have your records sent to your primary care physician for continuation of care. We allow 10 pages for free, and then every additional page is $0.88.

*Our clinic policy requires that we collect payment before sending records.*

Please note: It may take a few moments to load the forms if you are using a slow internet connection. If you are unable to view the forms, you may need to download Adobe Acrobat Reader for free by clicking on the icon below.

Registration

If you would like to preregister before arriving at the clinic, you may fill out the PDF form below, and return it via fax or email.

Registration Form

Email: Reception@juneauurgentcare.com

Fax: (907) 790-3111

Online Bill Pay

Online Bill Pay

If you have any inquiries regarding your bill please call (866) 683-9798.

View Your Labs

JUFC Patient Portal

Labcorp Patient Portal

Quest Patient Portal

Things to Do and See in and Around Juneau

There are so many things to do and see in and around Juneau! Here are some that we recommend you do not miss:

The Mendenhall Glacier
The Mount Roberts Tramway
Eaglecrest Ski Resort
Auke Lake
Glacier Gardens Rainforest Adventure

Health Tips

While Alaska is a state with majestic landscapes and an abundance of nature, the rugged terrain and wildlife may present challenges for those who live here and those who visit. We are pleased to provide these links to tips which we hope will help you and your loved ones stay healthy and safe while hunting, camping, and traveling across our great state.

Remote Travel Safety Guide
Living with Wildlife
Safety in Bear Country
Physical and Mental Preparation
First Aid and Travel Safety
Water Treatment
Minimum Impact Camping & Fire Awareness

FAQ's

How long will the wait be for a walk-in?

There is never a clear-cut answer to this question, since the wait time is dependent on our patient flow, which is never predictable. Since appointments take precedence over walk-ins, we encourage patients to schedule an appointment whenever possible. Please note that we only have one doctor on staff at a time and we make our best efforts to ensure that you receive excellent patient care at the best of our abilities. If there is a medical emergency, it takes priority immediately. We are pleased to offer our patients a clean, comfortable, kid-friendly waiting room, and our patients tell us that it’s a welcome alternative to the hustle and bustle and wait times of a hospital Emergency Room.

How soon can I have my lab results?

Most lab results are available within 3-7 days; however, some tests may take longer. When we receive lab results, we will contact you via the number listed on your registration, so please be sure to let us know if your contact information needs to be updated.

You may also receive results online from Quest Diagnostics, by creating your own login to view your results in real time. Please see the medical assistant or the front desk personnel for more information about online access to lab results.

How do I obtain my medical records from Juneau Urgent & Family Care?

You will need to fill out a Release of Information (ROI) form to obtain your medical records. You may request this form from the medical assistant in the office, or you may print or download this form directly from our website by visiting the PATIENT RESOURCES tab.

Your completed form may be turned in at the front desk, faxed to (907) 790-3111, or emailed to reception@juneauurgentcare.com.

Fees: Please be aware that fees may apply to records requests of over 10 pages. No fee applies when requesting to have your records sent to your primary care physician for continuation of care. We allow 10 pages for free and then every additional page is $0.88 apiece. Our clinic policy requires that we collect payment before sending records.

At Juneau Urgent & Family Care, we welcome patients of all ages, and walk-ins are always welcome and accommodated. Our knowledgeable and friendly providers will get you ready to return to your Alaska adventure as soon as possible. If you prefer, you may register online for an Urgent Care appointment, or call (907) 790-4111 to speak with a member of our staff.

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